Here are the most asked questions about Co-Deo. If you cannot find the answer to your question below please send an email to the administrator for help using: [email protected]

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What happens if I self-exclude from the portal? This is an exclusive website, if you decide to opt out of receiving communications from the portal you will be removed from the portal and will not be contacted by us again. You can exclude yourself from the portal by going to the My Account page and then click “Unsubscribe here” at the bottom of the page. You can also email [email protected] and ask for your account to be entirely removed from the platform.

How do I reset my password? Go to your "My Account" page and find the "Account Details" section. You will see a "Change Password" link under your email address. Click this to input your current password and your desired new password. That's it!

How do I keep my password secure? Don't reveal a password over the phone to ANYONE. Don't send a password in an email message. Don't talk about a password in front of others. Don't hint at the format of a password (e.g., "my family name") Don't share a password with family members. Don’t write passwords down – if you have to write them down, store them somewhere securely. Don't store passwords in a file on ANY computer system without encryption. We recommend you change your password every 3 months.

How do I pick a secure password? Don’t use easy to guess words or phrases such as ‘password’, ‘secret’ or ‘letmein’. Don’t use the name of this site e.g. ‘[Site name]’. Don’t use easy to guess sequences of letters or numbers such as ‘123456’, ‘qwerty’ or ‘abcdefg’. Don’t use readily available personal information such as your name, names of members of your family, birthdays or phone numbers. Your password must be at least 8 characters long. The longer your password, the more secure it is! You need to use a mixture of upper and lower case letters (our password system is case sensitive), use at least one numeric character and at least one special character.

Privacy & Security How do I get more information on how my personal data will be used? You can find all the information about the privacy policy via the link in the footer of the site. For further information, you can email us at [email protected].

What are the rules on posting in this portal? Is there anything I should consider? This portal follows the rules of a general "etiquette", meaning that rules of behaviour are to be followed by its members. For a full description of what is and is not acceptable, you can read the terms and conditions, via the link in the footer at the bottom of the page.